With a huge range of potential benefits for organisations and their employees, it’s no surprise that Contact Centre Homeworking (or HomeAgent) numbers are growing globally by a significant 40% per annum*. But HomeAgent working isn’t suitable for every employee - or for every business. At DBOMCS, we offer insight and operational expertise to organisations dipping their toes in the market as well as experienced homeworking operators.
Our consultants have a proven track record of improving service quality in contact centre homeworking environments - meeting a broad range of KPIs and enhancing both Employee Engagement and Customer Experiences. If you are looking to improve the efficiency and effectiveness of your HomeAgent operations, contact us today.
COVID19 - Update:
Along with Sensee, we are delighted to have contributed to the following articles: With thanks to the Call Centre Management Association for publishing.
* Looking after your physical wellbeing whist working from home Click Here
* Looking after your emotional wellbeing whist working from home Click Here )
COVID19 - Update:2 (Press Release)
Press Release on our COVID19 Response whilst working at Interserve